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Q&A With the Dogfather
Q: Where did you learn to groom?
A: I
started officially grooming at the age of 12 with my dogs. I
come from a family of small business owners of which all
revolve around the pet industry. From obedience training to
grooming, I have experienced and LOVE it all. I am currently
working towards receiving Master Groomer accredidation.
Q: How many years of grooming experience do you
have?
A: 15+ years. I know someday I will answer the same
question with 50+ years. I LOVE my job!
Q: When was your business established?
A:
The Dogfather Mobile Salon was established in 2007.
Q: Are you veterinarian recommended?
A: Yes,
I am veterinarian recommended and proud to be recognized as a
provider of excellent services for pets.
Q: Can you give a description of your grooming
operations?
A: My state-of-the-art mobile salon is fully
equipped and fully functional. The salon has fresh, not
re-circulated, water on board as well as dirty water tanks. I
have a grooming tub, hydraulic lift table and best of the
industry grooming supplies. I pride myself on a clean and safe
environment inside the Salon. I will never need to hook up to
your water or electricity source.
Q: Do you keep permanent written client and pet
service histories?
A: Absolutely! Not only do I maintain
record of written data, I also utilize a grooming software
program to store the data as well.
Q: Do you offer convenient days and hours of
operation?
A: Yes, I want to ensure the client is as happy
as the pet!
Q: If you don't have a scheduled appointment,
how long is the average wait for one?
A: Depending on
season it can take anywhere from 1-5 weeks to schedule an
appointment. We do however, have a cancelation list where we
will call you if there happens to be a last minute schedule
change. For new clients I always do my best to make sure I can
get you in when you want.
Q: Do you offer special appointment programs and
appointment reminders?
A: Yes, I like to make it as easy
for the client as possible. Many of my clients have became my
friends so I have worked closely with them to establish a
great appointment program. I call the evening before to remind
clients of next-day appointments.
Q: What is your pricing system?
A: Pricing
is based on size, breed and type of cut requested. I do not
base pricing on weight alone as each pets grooming needs are
unique and special to their breed.
Q: Do you offer special care appointments for
aged or disabled pets (if needed)?
A: I revolved the build
of my mobile salon around the needs of large, aged and
disabled pets. I did this due to my experience with large and
disabled pets I have owned in the past. Your pet will never
need to jump or stand on their own feet. The hydraulic lift
will lift the pet up to the window so he or she can look
outside or see their home while they are being groomed. The
table then extends to the bathing area so they can simply walk
over to the tub. If your pet has problems standing, I have
special support-arm equipment that will help your pet stand
when needed.
Q: Do you offer appointments for working pet
owners?
A: I am fully insured and bonded and know how hard
it can be for working pet owners to get their pets groomed. I
have a small base of clients I have seen only once. They
provide me with security codes and I pick up their pet and
groom them. After I am done I return the pet to their home and
I'm on my way to my next appointment. I do ask that for the
first groom, that I meet face to face with the client so that
I may introduce myself and learn as much as possible about the
pet.
Q: How do you handle pet emergencies?
A: I
am certified in CPR for animals. If an emergency does occur
and depending on the severity of the emergency, I will notify
the owner immediately. If the owner is not available, or if
the need is present, I will contact the veternarian I have on
file.
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